Privacy Policy

1. Introduction

Welcome to Profelio ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclosure, and safeguard your information when you visit our website [profelio.com] and use our website building platform and hosting services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Distinction Between Users and End Users

To ensure clarity, we distinguish between two types of individuals:

• Users: Individuals who create an account with Profelio to build and manage websites.
• End Users: Individuals who visit the websites created by our Users.

3. Information We Collect

A. Information You Provide to Us (Users)

We collect information you provide directly to us when you register and use Profelio:

• Account Registration: Name, email address, and password.
• Billing Information: If you purchase a paid plan, our third-party payment processors collect your credit card details and billing address. Profelio does not store full credit card numbers.
• User Content: Text, images, videos, and other files you upload to build your website.
• Communications: Information you provide when you contact support or respond to surveys.

B. Information Collected Automatically

When you visit Profelio or use our editor:

• Log Data: IP address, browser type, operating system, referring URLs, and crash reports.
• Usage Data: How you interact with our editor (features used, time spent, buttons clicked) to help us improve the tool.
• Device Data: Information about the device used to access our Services.

C. Information Collected Regarding End Users

When an End User visits a website built on Profelio, we automatically collect limited data necessary to serve the website content:

• Traffic Logs: IP addresses and request times (used for security and DDoS protection).
• Performance Data: Load times and error rates.

4. How We Use Your Information

We use the collected information for the following purposes:

1. Service Delivery: To provide, operate, and maintain the Profelio website builder and hosting.
2. Billing: To process transactions and send related information, including confirmations and invoices.
3. Improvement: To analyze usage trends and improve the user experience of our editor.
4. Communication: To send you technical notices, updates, security alerts, and support messages.
5. Security: To monitor and prevent fraudulent activity, abuse, and security incidents.
6. Legal Compliance: To comply with applicable laws and regulations.

5. Sharing of Information

We do not sell your personal data. We share information only in the following circumstances:

• Service Providers: We share data with third-party vendors who help us operate our business (e.g., hosting providers like AWS/Google Cloud, payment processors, email delivery services). These vendors are authorized to use your personal information only as necessary to provide these services to us.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

• Essential Cookies: Necessary for the website to function (e.g., keeping you logged in).
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).

Cookies on User Sites: Websites built by our Users may also place cookies on their End Users' browsers. Users are responsible for ensuring their websites comply with cookie laws (such as including a cookie banner if required).

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.

• Account Data: Retained as long as your account is active.
• Deleted Accounts: If you delete your account, your data (and your websites) will be deleted from our active servers within 30 days, though backups may be retained for a limited time for disaster recovery.

8. Your Data Rights

Depending on your location (e.g., if you are in the EEA, UK, or California), you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate data.
• Deletion: Request that we delete your account and personal data.
• Portability: Request a copy of your data in a machine-readable format.

To exercise these rights, please contact us at [email protected].

9. Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes SSL encryption for data in transit and secure infrastructure for hosting. However, no electronic transmission over the Internet is 100% secure, so we cannot guarantee absolute security.

10. Third-Party Links

Your Profelio website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our Services are not intended for use by children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us: